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The Staff at Three Sons Lobster & Fish
understands that you order Lobster and other Seafood for a reason- a Birthday, Anniversary, Mother's Day,
Father's Day, a Family Gathering, a "Thank You", a well deserved "Congrats", or any other reason, including
"Just Because.." We understand the value of your dollar, and want you to be informed and educated and stay
within your budget. Everyone at Three Sons wants to help you make your plans be a success.
Three Sons Lobster & Fish chooses not to hide costs from our valued customers. We are a "What
You See Is What You Get" type of company. We want you to know exactly what you are purchasing and paying
for- this is why we refuse to add items involuntarily, or increase the price of our Lobsters (or other
products) to say we offer "Free Shipping". However, we may come up with Special Package Prices to make it
easier for you! Please read package details carefully, and of course, we will always help you explore your
options.
If you have questions or do not understand the product/package information on our website, PLEASE
call us first, before placing your order. The majority of our products are Live and Fresh, and we wish for
all of our customers to be overly satisfied with their purchases.
The Check Out questions on our website are to ensure that you understand our Policies, make sure
that you know you are ordering perishable items that need to be prepared as soon as possible (the day they
arrive), and we leave room for adjustments- if you have questions before finalizing your order, select the
"Please Call Me!" option and provide the best daytime phone number for a Staff member to contact you to make
absolutely sure you are ordering what you need, and arriving on the appropriate date.
We are here to help you, answer any questions you might have, and again, make sure your plans are a
success.
Quick Info:
Shipping- Shipments can only be scheduled
for delivery Tuesday thru Friday, and Saturday to select areas. Sunday and Monday delivery is not available.
Be sure to place your Shipping Order before 3pm Eastern if you want the package to arrive the next day!
Shipping orders are not processed on Saturday or Sunday.
We cannot guarantee delivery of shipment- if delivery problems occur, we will file a claim on your behalf.
Refund or re-shipment will be granted only when the UPS claim is honored.
All shipping costs include UPS Next Day Air Services, packaging and UPS Capital Insurance for your
full purchase price. See more detailed information about our Shipping Policies below.
Packing for Travel and Pick-Up Orders- Packing for Travel and Pick-Up orders can be
scheduled for any day- please give us a call at
(207) 761-0825 or 1-866-588-8245 and select extension 1 to speak with a Retail Associate.
Casco Bay Island Delivery- We will deliver your package to CBL for shipment on the
Ferry to your Island. Please give us a call at
(207) 761-0825 or 1-866-588-8245 and select extension 1 to speak with a Retail Associate.
Our Policies in Detail:
Methods of Payment
-You can use your
PayPal account as a method of payment-
products purchased will not be available until payment
clears. Please schedule your delivery date accordingly. We will contact you if there are any issues.
PayPal also allows for a secure payment gateway for all credit card transactions, even if you do not have
an account with them!
Charges for Saturday Delivery (if available) are waived for those paying
through their PayPal account, as we are unable to make adjustments to PayPal payments. You must choose
the correct option during checkout if you do want Saturday Delivery.
-We accept the following credit/debit cards:
Visa, MasterCard, American Express and Discover- online, over the phone and in our Retail Store.
There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact
billing address (the address your credit card bank has on file for you) and daytime telephone number.
Incorrect information will cause a delay in processing your order- if we cannot get ahold of you to correct credit card or shipping address information, you order
will not be sent until those issues are resolved.
-Your credit card will be billed upon
placement of order through PayPal or when swiped in our Retail Store, and upon shipment of your order if
card is used online or over the phone.
-Our Retail Store accepts credit or debit Visa,
MasterCard, Discover and American Express cards,
Cash and local address-local bank personal and business Checks with proper identification, address and telephone number (for purchases under $100.00).
We do not accept out of state checks.
-Gift Certificates- Three Sons Lobster
& Fish offers Gift Certificates in any denomination, and can be used for any Three Sons product or
service. Gift Certificates issued in the State of Maine with a monetary value do not expire. If you have a
Paper Gift Certificate to redeem for your online Shipping order, use the "Please Call Me!" payment option.
We will call you to gather the Gift Certificate information, answer any questions and finalize your order.
If you received an Electronic Gift Certificate via e-mail, you can
print the e-mail to use in our Retail Store, use the code over the phone or directly on this website for
placing an order.
-We cannot accept EBT cards. Credit cards with non-USA billing addresses can only
be used by swiping your card in-store or with PayPal.
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Refunds, Returns &
Exchanges
-Because we are dealing with perishable items, we cannot be held responsible once the
items leave our store. If you have any questions or concerns about your items, we will be happy to assist
you to the best of our ability. We do not offer refunds,
returns or exchanges once the items have left our store.
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Privacy
-We keep your personal
information private and secure. When you make a purchase from our site, you provide your name, email
address, payment information, address, phone number, and a password. We use this information to process
your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure
servers protect your information using advanced encryption techniques and firewall technology.
-To keep you informed about our latest offers, we may notify you of current promotions, specials and
new additions to our site. You may unsubscribe from our newsletters following the unsubscribe
instructions in any email you receive from us.
-We use "cookies" to keep track of your current shopping session to personalize your experience and
so that you may retrieve your shopping cart at any time.
-Your IP address is also logged when you
visit our site. This information is helpful in cases of fraudulent use of payment methods.
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Shipping Policies &
Information
-We cannot guarantee delivery of shipment. We pack all of your items
professionally, and unfortunately, we're not able to deliver it to you personally! Once the package is
in the hands of UPS, we cannot be responsible for the package. If delivery problems or damages occur, we
will file the claim on your behalf- your shipping charges include insurance to cover the entire purchase
price of your shipment. Re-shipment, Refund or Store Credit will be issued only when/if the claim is
honored. Please be aware- UPS claims are not honored
under weather-related instances, as no one can control the weather- heat, storms, ice, rain, snow,
etc.
-You can schedule a shipping order in advance or orders can be placed the day before
you would like to receive- make sure to place your order
before 3:00pm Eastern if you want the package to arrive the next day. You must specify a delivery
date in the appropriate box during checkout- you will not be able to place your order without specifying a
delivery date! It is your responsibility to
notify your recipient that a Perishable Package will be arriving!
-Shipping Orders are not processed or shipped on Saturday or Sunday.
-All of our products are available for delivery Tuesday through Friday. Saturday deliveries are available, with extra $18.00 Priority charge, to certain areas in the Continental U.S. We use UPS Next Day Services only to ship our perishable products. If you place an order and request Saturday Delivery, we will check the zip code and contact you with your options if Saturday Delivery is not available.
Hawaii- Due to regulations in the State of Hawaii, we are unable to ship Live Seafoods without a permit for the recipient. Permits can be obtained at your local Hawaiian City Hall or Customs location, and can take up to 2 weeks to receive. If you place an order on this website containing Live Seafoods for shipment to Hawaii, we will call you to discuss your options. Saturday Delivery is not available to Hawaii.
Alaska- Saturday Delivery is not available to Alaska.
Puerto Rico- We are unable to ship to Puerto Rico.
International Shipments- We are not able to ship to countries other than the United States.
Using Your Account Number-
We will be happy to use your own UPS account number to cover the
shipping costs. Please be sure to enter your UPS Account number in the Comments box near the bottom of the Checkout page- we will adjust your total to
include packaging, and bill your UPS account number for the transportation charges. By using your own
account, you pay for normal packaging costs with Three Sons Lobster & Fish, and UPS will bill your
account number for the shipping charges.
Please be aware that
if we use your UPS account number for shipping charges, the package will not be covered under our UPS Insurance Policy, and we cannot file the claim on
your behalf if delivery problems occur- you will need to handle that yourself due to account-holder
privacy issues. Please also be aware that if you reverse the charges, we will charge the credit card
on the original shipping order for the amount we were charged by UPS.
Please Be Advised
-
-We cannot guarantee delivery of shipment. If delivery problems occur, we will file a
claim on your behalf and re-shipment, refund or store credit will be issued when/if the claim is honored.
-Claims will not be honored due to weather conditions. If there is a storm here in Maine, we will
call you to reschedule your shipment. If you know of adverse weather in the area the package is to be
delivered, please advise us as well!
-If you are
sending a package as a gift, please notify the recipient that a perishable package will be arriving, and
make sure they will be able to take care of the package the day it arrives!
Please read more about our shipping costs and watch how we pack up your order in the How To &
FAQ area of this website.
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Pick-Up and Cooking Orders
If it's Live, we can Cook it!
Please allow at least 45 minutes for your cooking order- calling ahead is always best! We do require a
credit card to "hold" your order- but you can pay by cash or debit/credit card when you come to pick up!
If you want to Pick-Up today, or to schedule a
future order, please give us a call
at (207) 761-0825 or 1-866-588-8245 and select extension
1 to speak with a Retail Associate.
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Casco Bay Island Delivery Service
We will deliver
your package to CBL for shipment on the Ferry to your Island. There is a $5.00 Delivery Charge if you
have your own CBL account, and a $10.00 Delivery Charge if you do not have your own CBL account. All
orders will be charged for proper packaging in addition to the Delivery Charge- you can send the
packaging back on CBL to use for a future order!
Orders will be charged ahead by Credit Card, and receipts will be included in your package.
If you want Casco Bay Island Delivery, please give us a call at (207) 761-0825 or
1-866-588-8245 and select extension 1 to speak with a Retail Associate.
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